Troubleshooting

Use this guide to quickly resolve the most common customer issues in AccredTix.

Access and Permission Problems

Symptoms

• User cannot open an event
• User sees permission or access errors
• Menu items are missing

Checks

• Confirm user is assigned to the event
• Confirm user is in the correct group
• Confirm required modules are enabled for that group
• Confirm the event is active (not archived)

Setup Validation Issues

Symptoms

• Event creation fails
• Date ranges are rejected

Checks

• Confirm all required fields are completed
• Remove overlapping or invalid date ranges
• Re-check wizard step data before submitting

Approval and Status Flow Issues

Symptoms

• Item cannot be approved/rejected
• Check-in or arrival action is blocked

Checks

• Confirm current item state (for example, pending vs approved)
• Confirm prerequisites are completed
• Refresh filters to ensure you are acting on the intended record

Billing Issues

Symptoms

• Cannot update payment details
• Subscription status appears incorrect
• Invoice list is empty

Checks

• Confirm you are a billing-authorized owner
• Verify billing steps were completed in sequence
• Re-check event subscription status and billing cycle timing